This Privacy Policy is intended to help you better understand how we collect, use and store your personal information—whether you are a helper offering to help others or a seeker looking for help from the Choro website, or whether you’re simply visiting this website. By using any of Choro’s services, or by dealing with a helper or seeker who has posted on Choro’s website, you are agreeing to the terms of this Privacy Policy.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this website, and where appropriate, by other means. By continuing to use this website after these changes are posted, you agree to the revised policy.
We collect your name, phone number(s), address, email address, photo, descriptions of your background, skills, previous experience, services offered, services required, and references directly from you. • We use this information to work with you, confirm your identity, contact you, transfer money to you or from you if necessary and to screen for risk, fraud, inappropriateness of services or post or other similar types of issues. • We also collect this information from you so that you can set up a profile on the website and connect with individuals nearby who are viewing, offering or seeking help.
We collect data about how and when you access your account and the Choro platform, including information about the device and browser you use, your network connection, your IP address, and information about how you browse through the Choro interface. • We use this information to give you access to and improve our website and services; for example, to make our platform interface easier to use and navigate. We also use this information to improve the types of services to better meet the needs of users.
We do not collect credit card information. Instead, we use a third-party service that will collect credit card information and other financial information. You will need to refer to their Privacy Policy for information in this regard.
We will also use personal information in other cases where you have given us express permission.
We collect this information when you login to create an account, when you sign up as a Helper, or when you sign up as a Seeker. We also collect any additional information that you might provide to us.
In general, we keep your personal information throughout your relationship with us. For Helpers or Seekers, this means we will keep your information as long as you maintain a profile on our platform. For others, this means we will keep your information until you inform us that you wish to terminate your relationship with us. We purge personal information 90 days after receiving a deletion request. We also purge personal information from profiles 90 days after two years of inactivity.
Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes such as to defend a contractual claim or for audit purposes and to comply with the law, except when we receive a valid erasure request.
We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our services.
We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies for the marketing of their own products or services.
We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other personal information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
Choro understands that you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. As a helper or seeker, you can update many types of personal information, directly within your account settings. If you are unable to change your personal information within your account settings, or if you are concerned about data collected as you visit Choro’s websites, please contact us to make the required changes.
Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may ask to see documentation verifying your identity, which we will discard after verification.