Yes — you can choose the helper you prefer based on experience, reviews, interests, language skills and location.
Yes — you can choose the helper you prefer based on experience, reviews, interests, language skills and location.
Choro implements value-based pricing, so you pay for each task you’d like completed rather than paying per hour. The costs are as follows:
Please note that we also ask the Helper to engage in a volunteer component of each visit which includes a 10 minute uplifting chat and opportunity to make a genuine connection.
Yes — you can mix and match tasks based on exactly what you need. See below for an example.
Examples:
Each task should take no longer than 30 minutes. If a task takes longer than 30 minutes, an extra task charge will be applied to each additional 30-minute block.
Helpers are people in your neighbourhood who are looking to lend a hand and build community connection! They are people who are genuinely interested in getting to know the people in their community, and are looking to build a support network where people can safely rely on their neighbours, just like the old-days.
Helpers do this through supporting older adults and seniors with tasks in and around the home.
The Helpers go through an extensive onboarding process that includes:
Choro has consulted representatives from healthcare educational programs as well as work safety organizations to create our training programs.
Helpers are trained in the following:
No — Helpers provide companionship and non-contact assistance with instrumental activities of daily living. Helpers do not provide personal care services such as feeding, grooming, bathing, etc.
On the homepage, enter your location and hit “Find Help Now!”
If you are unable to locate someone nearby, expand your range from 3km to something larger on the “Find Helpers” page. If you are still having difficulties locating someone, visit our contact us page.
If you don’t see your preferred task in the list of services a Helper offers you have two options:
No, you don’t need an account to view Helpers. However, you do need one to make a booking and to start a conversation with a Helper.
Click the helpers name or click the “view full profile” to access this Helper’s profile and then hit the “Book [name]” to start the booking process.
Yes, you can chat with a Helper by accessing their profile and clicking the “Chat” button. You must have your own account for this.
We recommend you make a booking at least 24 hours prior to the desired visit time. The Helper is sent an email notification shortly after you book. If you do not receive a response to your booking request quickly enough to meet your needs, feel free to cancel the booking request and book another helper.
Providing several days notice is better so that the Helpers can schedule their time as well. If you need help in a shorter time frame, please contact us.
No — you enter your payment information before the visit, but your credit card is not charged until after the visit has completed.
Please give at least 2 hours notice before cancelling a booking to avoid being charged for the service.
If you need to cancel a booking, please cancel at least 2 hours before your visit to avoid being charged for the service.
When making a booking, you are required to leave detailed information about the tasks you need completed in the “additional information” section. If further clarification is needed prior to the visit, the helper will reach out to you before.
Example: If you request a grocery and prescription pick-up, the Helper will ask you which grocery store and pharmacy you have ordered and pre-paid from.
The Helper will contact you using the chat feature on the Choro website. If you are not online, an email notification will be sent to you.
If you would like your Helper to contact you by phone, you can leave your phone number in the “additional information” section when making a booking.
After the visit is completed, you will be sent an email containing a link that will navigate you to choro.ca to review your helper.